- We appreciate your interest and trust in our services. We are committed to providing the best possible service and ensuring your complete satisfaction as our customers.

- Please carefully review the return policy before making a purchase to ensure your full understanding of the terms and conditions related to the return process. Please note that we do not accept returns or refund as all our items are pre-orders or custom orders. Any claim or non-satisfactory product will be fixed at our cost. Return shipping fees will be charged to the customer.

- The customer must contact the customer service team at info@laylaatelier.com with details of the product and the defect. Upon approval of the product fault, you have a period of 7 days from the date of delivery, in which to send us the item you consider defective. We will provide via email, the address to where the product must be returned.

- As for the cancellation policy, please note that the order cannot be canceled after the shipping process. Please carefully review your order and ensure all details are correct before confirming it.

- We guarantee that you will receive products that exactly match the pictures and are of high quality, as they are manufactured using the best raw materials. We also ensure that the product will be 100% identical to the display shown on the website.

- If you encounter any issues or have any inquiries, please do not hesitate to contact the customer service team through the available number on the website. The service team will be ready to assist you and provide the necessary support. We aim to provide an excellent customer experience and ensure your complete satisfaction.